Refund policy

Returns and refunds

Every 99 Overall piece is printed to order for you. Because of that, we don't accept returns or exchanges for a change of mind or the wrong size. Please check the size guide on the product page before you order. If you're between sizes, email us and we'll help you pick.

Damaged, misprinted or wrong items

If your order arrives damaged, has a print defect, or isn't what you ordered, email info@99overall.com within 30 days of delivery. Include your order number and a photo of the problem. We'll make it right with a replacement or refund, as appropriate, at no cost to you. You won't need to send the item back unless we ask.

Cancellations

You can cancel an order within 2 hours of placing it by emailing info@99overall.com. After that, your order is already in production and can't be cancelled or changed.

Lost or undelivered packages

If tracking shows your package as lost, or it hasn't arrived well past its estimated delivery date, contact us and we'll work with the carrier to get it replaced. If a package comes back to us because the shipping address was incorrect or incomplete, we can reship it once you've paid the new shipping cost.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, it can take up to 10 business days to show up.

Questions

Email info@99overall.com with your order number and we'll sort it out.

Shipping

Made to order

Every 99 Overall piece is printed after you order it. Production usually takes 2 to 7 business days before your order ships.

Rates and delivery times

Shipping options, costs and delivery estimates for your address are shown at checkout before you pay.

Where we ship

Canada, the United States and most countries worldwide. If your country can be selected at checkout, we ship there. Prices are in Canadian dollars.

Tracking

You'll get an email with a tracking link when your order ships. Orders with several items may be printed in different places and arrive in separate packages.

Duties and taxes

Orders shipped across a border may be charged import duties or taxes by the destination country. These are set by your country's customs office and are the recipient's responsibility.

Delays and addresses

Carriers sometimes run late, especially around holidays. Please double-check your shipping address at checkout. We can't redirect a package once it has shipped.

Questions about an order? Email info@99overall.com.